VERTEX greatly values its customers and makes sure to fulfil all their software related needs. For every project we undertake, whether it is a mobile app or a web-based one, we accompany our customers to the very end of the journey. Once the development phase is complete and the product is finalised, we help you launch it. But that is not where it ends.
For a fair additional cost, you can avail our annual application maintenance and support services. Our expert team stays by your side for any further support that the users may need. Our application maintenance services also cover legacy systems.
GET IN TOUCHWe have varying levels of support plans available for our clients. Our application maintenance and support team is always on standby, ready to address any concerns raised by the users at any moment. Our team members will work with you until you are thoroughly satisfied with the resolution of your problems.
POST-LAUNCH SUPPORT
Just launched your new software project? Let us handle any problems you encounter after the project has been implemented.
TROUBLESHOOTING
If you ever get stuck, we will go through your system and check it thoroughly to get to the bottom of the issue and fix it.
CONTINGENCY PLANS
We build application maintenance and support strategies to avoid certain accidents, and tell you how to fix any unforeseen mishaps.
PROMPT FIXING OF ERRORS/BUGS
In case of a bug or error in the system, our dedicated application support services team will fix it so you can have a smooth experience.
APPROACHABLE HELPLINE TEAM
Our helpful team members are always at your disposal to address your issues and sort out any problems.
UPDATES TO THE APP
If you feel that your system requires some additional module, our application maintenance services team will take care of it.
Discuss the level of support and maintenance your app requires and we will propose a way forward.
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